|||“At Sofitel, I’m responsible for training and skill development for all staff across our two hotels in Singapore. I have worked in many different roles in this sector – F&B, club concierge, front office, and hotel concierge. But when I was sent for a WSQ course in 2014, I got so inspired by the trainer and impressed at how she conducted the course, that I decided that was the path I wanted to take right there. |
I had thought of teaching earlier too, but I can’t sit down and discipline kids – not my kind of thing. So, I went with adult education. Of course, there were challenges, like I didn’t know how to handle the “bored” students who just go “okay, okay” to everything I say. But my training course and advice from seniors helped me deal with that. Now, when people remember me and what I have taught them, it’s a great joy for me.”
Zulkarnaien Bin Baharudin is a Cluster Learning & Development Executive at Sofitel Singapore Sentosa Resort & Spa and SO Sofitel Singapore. A recipient of the SkillsFuture Study Award for Hotel Sector, he has been building his skills in the adult education sector and aspires to pursue a Masters in Training and Development. Feeling inspired? Check out the SkillsFuture Study Award for Hotel Sector now!
|||"Managing daily housekeeping operations with my team in one of the most prestigious hotels in Singapore, is a challenging, yet satisfying task. Housekeeping works behind the scenes, almost like an invisible hand, so people often don’t realise how much work goes into it. For that reason, it can seem like a thankless job, and you have to be motivated and passionate. |
I find great satisfaction in making guests feel like they’re in a home away from home, so it has been a very rewarding experience. Now, my role is also to train and lead my team, and being younger than most of them, I have to work hard to earn their respect. That’s why I’m taking the ACTA course, not just to get the skills for being an effective trainer, but also to gain the confidence I need to grow and mentor others.”
Fong Jia Wei is a Junior Housekeeper at Raffles Hotel. He is a recipient of the SkillsFuture Study Award, which helped him pursue the ACTA qualification to be a certified trainer. He aspires to be a mentor and a coach for young people interested in joining the hospitality industry.
Feeling inspired? Check out the SkillsFuture Study Award for Hotel Sector now!
|||“I became a tourist guide nine years ago, and I realised it was more fun than I had thought. I got to meet a lot of interesting people from all over the world. Once, I met a lovely old English lady who liked to stop and watch the birds, and she taught me the value of appreciating the little things. Then there was a guest whose constant demands taught me how to be patient and calm in difficult situations. |
The job is great, with flexible hours and no bosses, but that means you’re responsible for your growth. You have to keep adapting to changing times. Now that tourists no longer want to be told what to do, you have to create value in other ways. It’s definitely a challenge, but my advice to young people is always: try whatever you’re interested in, and be willing to learn and change.”
Jane Goh is a Licensed Tourist Guide with the Singapore Tourism Board. She is a recipient of the SkillsFuture Study Award for Tourist Guide Sector, and used the award to complete the Hands On Tourist Guide Training course. Always striving to improve herself, she is now planning to deepen her skills by taking additional courses.
Feeling inspired? Check out the SkillsFuture Study Award for Tourist Guide Sector now!
|||“I can’t stay put in an office. I just can’t sit still, it’s tiring. That’s why I was drawn to event management, because there are many things to do, like meeting different people from all over the world. It’s really interesting—it’s like a carnival.|
My day-to-day role is very varied, including marketing, operations, coordination,
sales and more. It’s exciting to see an event take shape and go smoothly, but after
three days, when you see it all torn down, your heart breaks a little. But the sense of achievement is a great feeling every time.
Now, I’m keen on moving to the management side, so I'm working to diversify my
skills. I recently completed an Excel course, and I'm currently taking an Exhibition
Management (SACEOS) course, as well as planning to learn Vietnamese to help the
I think communication skills and teamwork are really important, but I would say the most important thing is to never restrict yourself. You never know what lies ahead, so just go for it, take risks, try out everything.”
Chrystia Liew is a Senior Project Coordinator at Reed Exhibitions. A recipient of the
SkillsFuture Study Award for MICE Sector, she is currently taking the Exhibition
Management (SACEOS) course to keep growing and broadening her skills.
always been interested in the hospitality industry. I started off working at a
hotel, but I thought I should not restrict myself and expand my skills a little
more. That’s why I got into events—it looked like an exciting and dynamic
field, so it was great for me as I do get bored easily!
started by running events, then moved on to selling spaces to exhibition and
conference organisers. I was exposed to different
aspects of the work, and that’s what led me to go for the Certified in
Exhibition Management (CEM) course. I learned about the entire life-cycle, from
conceptualising to marketing to running events. It’s a much broader scope than my
current role and has helped me better understand how large events are
one point, I ended up managing a large-scale event for an overseas client. It
was incredibly stressful, but afterwards, I felt a great sense of
accomplishment. Even today, the client is a friend of mine—we share pictures
and celebrate birthdays together. These relationships formed are the biggest
rewards for me. That’s what keeps me going.”
Chan is a Senior Manager of Sales at Singapore EXPO. She received the SkillsFuture Study Awards to complete the
SACEOS Certified in Exhibition Management (CEM) course. Always looking for new
challenges, she sees this as the first step to a broader role, and a wider
inspired? Check out the SkillsFuture Study Award for MICE Sector at http://bit.ly/micestudyaward today!
we go way back, I joined the hotel industry because I was very interested in
traveling. During my JC days, I got an opportunity to do a two-week internship
at a hotel. I realized that I liked talking to guests, and from that point, I
decided to study hotel management.
working in operations for some time, I wanted to challenge myself. HR was a
natural move for me because I’m still serving people, but instead of guests,
I’m now looking after the staff and making sure that they’re happy.
engaging with people comes naturally to me, there was still a lot I had to
learn about HR laws and practices, so I took an additional WSQ Advanced
Certificate in Human Resource as well. The trainers are advanced HR
professionals and I am learning a lot from their experience and real-life
examples, as well as applying the things I’ve learnt in my own role at work,
such as how to manage different cases and look deeper at things beyond face
Goh Kng Suan is the Assistant Human Resources
Manager at Holiday Inn Singapore Atrium. She has a degree in hotel
management, and is currently pursuing a WSQ Advanced Certificate in Human
Resource for which she received the SkillsFuture Study Awards. She aims to continue
building her skills with additional courses, or even a master’s degree.
Check out the SkillsFuture Study Award for Hotel Sector at http://bit.ly/hotelstudyaward today!