Purpose & Scope
The Singapore Tourism Board ("the Board") has in place a whistleblowing framework, through which the following parties may report concerns without fear of reprisal:
- Officers of the Board;
- Vendors or contractors dealing with officers of the Board under the procurement process;
- Stakeholders; or
- The general public.
These parties may report concerns within the Board relating to illegal conduct, conflicts of interest, unscrupulous activities or other malpractices that are against public interest, a breach of laws or regulations locally or overseas.
The Board's whistleblowing policy and procedures:
- Enable and permit the Board to address and take appropriate action including, but not limited to, disciplining or terminating the employment and/or services of those responsible. For cases beyond the Board's jurisdiction, the Board reserves the right to refer these to the appropriate external regulatory authorities.
- Are intended to assure the reporting party that if they raise concerns in good faith, and they reasonably believe these to be true, they will be protected from any possible reprisals. Conversely, persons who do not make reports in good faith, and whose reports are vexatious or malicious, may be subject to disciplinary actions or have the matter referred to the law enforcement agencies.
Concerns are to be raised in writing to the Board’s Receiving Officer at firstname.lastname@example.org. The Receiving Officer is responsible for ensuring due process is complied with and that concerns raised are acknowledged and properly resolved.
As it is important for the Board to have the necessary critical information to effectively evaluate and investigate a concern, the following information would be required:
- Name and contact details of the whistleblower as this facilitates appropriate follow-up, investigations and also minimises the risk of vexatious / malicious reporting;
- Name of the party whom the whistleblower is reporting against;
- Nature of the concern, including parties involved, dates or period of time and any material evidence; and
- Other additional details that would be appropriate to substantiate the concern.
The Receiving Officer will:
- Acknowledge receipt of the concern from the whistleblower; and
- Take appropriate actions to address the concerns raised, including where necessary, recommending to the Chief Executive or the Audit Committee Chairman that a formal inquiry be conducted.
If, at the conclusion of an inquiry, the Board determines that the concerns are substantiated and a wrongdoing has occurred, remedial action in commensuration with the severity of the wrongdoing will be taken.
The Board reserves the right to refer any concerns or complaints to the appropriate external regulatory authorities.
The identity of the whistleblower will be protected and kept with utmost confidentiality. However, under certain circumstances, the Board may be under obligation to reveal the identity to parties such as lawyers or the law enforcement agencies.
The Board will not tolerate any harassment or victimisation of anyone raising a genuine concern. If a whistleblower believes that he or she is being subjected to discrimination, retaliation or harassment for having made a report under this policy, he or she should promptly report the matter to the Receiving Officer to facilitate investigation and appropriate action.