Companies or persons in the business of making travel arrangements or conducting tours in or outside of Singapore are required to apply for a Travel Agent Licence.​

LICENCE SUMMARY

Licence Quick Facts
Where to apply: Via the Travel Related Users' System (TRUST)
Licence Fee to be paid to STB: S$300
Validity Period: ​Two (2) years from date of issue

LICENSING MATTERS

 

CONTACT INFORMATION

For more information, please contact the relevant department in STB at stb_ta@stb.gov.sg.

Licensing Services ​Service Standards
Email Enquiry Reply within 3-5 working days
Call request / Missed calls Call within 3-5 working days
​Update of Business Particulars ​5 working days upon submission of complete supporting documents
​​Processing of New Licence Application ​1-2 weeks upon submission of complete supporting documents
Processing of Appeal for Waiver of Compositions ​4 weeks upon submission of Appeal Form and supporting documentary proof
 

WHO NEEDS A LICENCE

Under Section 4 of the Travel Agents Act (Cap. 334), a person carrying out the following activities would need to apply for Travel Agent’s Licence:

  1. sells tickets entitling an individual to travel, or otherwise arranges for a person a right of passage on any conveyance (not being a prescribed conveyance);
  2. sells to, or arranges or makes available for, a person rights of passage to, and hotel or other accommodation at, one or more places (being places within or outside Singapore, or some of which are within and others of which are outside Singapore);
  3. purchases for resale the right of passage on any conveyance (not being a prescribed conveyance);
  4. carries out such activity as may be prescribed; or
  5. holds himself out as, or advertises that he is, willing to carry on any activity referred to in paragraph (a), (b), (c) or (d).

Operators carrying out activities in (a) do not require a licence if they intend to use conveyances owned by them, and operators carrying out activities in (b) do not require a licence if they own both the conveyance and place of accommodation.

Engaging in the business of a Travel Agent without a valid licence is an offence under the Travel Agents Act.

APPLY FOR A TRAVEL AGENT LICENCE

Before applying for a Travel Agent (TA) licence

Before proceeding to apply for a Travel Agent's licence, you are required to fulfil the following conditions:

  1. Register the business with the Accounting & Corporate Regulatory Authority (ACRA) to conduct the travel agent business. For businesses that are not yet registered under ACRA, please approach STB on how to apply for a travel agent licence.
  2. Registered business must have a minimum paid-up capital of S$100,000 and a net worth of the same amount.
  3. All applicants must nominate a suitable person as the Key Executive.
    • The Key Executive is responsible for the day-to-day administration and operations of the travel agency. He should preferably be a director of the business (as listed in ACRA) and have managerial experience in the travel business.
  4. Set up an e-mail address specifically for the operation of your travel agency business.
  5. All directors, executives and managerial staff of the business must be fit and proper persons and of good character and fame.
  6. Specify an office to be used for the conduct of the travel agency business.

How to apply

Applications for a Travel Agent licence must be made online via the Travel Related Users' System (TRUST).

Licence Fees

Following the successful processing of an application, a licence fee of $300 is to be paid to STB before a licence of up to 2 years is issued and the applicant’s travel agency is listed in the Travel Agent Directory of the STB Corporate Website.

Enquiries

For enquiries on licensing matters, please visit the TRUST website or email the relevant department in STB at stb_ta@stb.gov.sg. Click for the User Guide on Travel Agent Licence Application and the Quick Reference Guide for Travel Agents.

Click here to apply for a Travel Agent Licence.​

RENEWAL OF LICENCE

Travel Agencies have a two-year licence and are required to renew their licence before their licence expires on 31 December of the following year after the issuance of their current licence. 

To renew their licence, Travel Agencies are to fulfil the following requirements:

  1. Submit Audited Accounts for the preceding 2 years.
  2. Submit Gross Annual Turnover of business for the preceding 2 years.
  3. Increase paid-up capital and/or submit Banker’s Guarantee if the net worth of the business is below the required $100,000.
  4. Submit Fidelity Insurance and Fidelity Insurance Declaration Form of the preceding 2 years if requested by the Board.
  5. Pay outstanding fines.
  6. Confirm business particulars.
  7. Provide any other details as required by the Board.

Licence Fees​

Following the successful processing of a renewal application, a licence fee of $300 is to be paid to STB before the licence is renewed. Thereafter, the renewed licence in its physical form will be mailed to the businesses’ registered address.

Enquiries

For enquiries on licensing matters, please visit the Travel Related Users’ System (TRUST)​ or contact the relevant department in STB at stb_ta@stb.gov.sg. You may also refer to the following user guides:

      1. User Guide on Travel Agent Licence Renewal
      2. User Guide on Submission of Audited Statement of Accounts and Banker's Guarantee
      3. User Guide on Submission of Fidelity Insurance
      4. User Guide on Submission of Gross Annual Turnover
      5. User Guide on Update Changes in Licensee's Particulars
      6. User Guide on Update Changes in Key Executive and Personnel Particulars

COMPOSITIONS AND APPEAL FOR WAIVER FOR SELECTED TRAVEL AGENT OFFENCES

Compositions

In accordance with Section 27 of the Travel Agents Act (Chapter 334), offences under the regulations stipulated in Regulation 30 of the Travel Agents Regulations, STB may, at its discretion, compound1 these offences made thereunder at a sum up to $1,000.

Types of Offences

Some prescribed offences under the Travel Agents Regulations where composition may be offered are:

Offences Travel Agents Regulations (TAR)​
Late or outstanding submission of audited statement of accounts (AA) TAR r.24(1)(b)

Late or outstanding fulfilment of minimum financial requirement

(topping up paid-up capital or furnishing banker's guarantee)

TAR r.13(2)
​Late or outstanding submission of gross annual turnover (GAT)

TAR r.24(1)(a)​

Late or outstanding submission of fidelity insurance documents

​TAR r.19

Composition for the abovementioned offences will increase over time if the required documents remain outstanding.

Appeal Process​

Appeals should be made with strong and valid reasons enclosed with documentary proof. Please ensure outstanding licensing condition(s) are fulfilled before submitting any appeal.

Please use the appeal template and include your supporting documents, and send to stb_ta@stb.gov.sg.

STB will look into the case and consider them on a case-by-case basis, depending on the circumstances of the non-compliance.

You will be notified by email on the outcome in about 6-8 weeks after submitting your appeal.

1 Travel Agents Regulations (section 30): The offences under regulations 5, 6, 13, 14, 15, 17, 19, 20, 21, 24 and 27 each read with regulation 29 may be compounded by the Board in accordance with Section 27 of the Act.

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