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UPDATED CIRCULAR ON SAFE MANAGEMENT MEASURES REQUIRED FOR HOTELS

1.     On 22 April 2022, the Multi-Ministry Taskforce (MTF) announced it would ease Safe Management Measures (SMMs) and make further progress towards living with COVID-19. In line with this, the Singapore Tourism Board (STB) has updated the SMMs applicable to hotels.

2.     We strongly urge hotels to continue surveillance and monitoring of potential non-compliance within their premises. STB takes a serious view on establishments who do not comply with the SMMs and will continue to take strict enforcement action against all establishments who breach them.

3.     The information in this circular (which includes its annexes) supersedes that in previous advisories or statements.

Key Updates to SMMs (with effect from 26 April 2022 unless otherwise stated below):

Group Sizes

1.     There will be no group size limit for mask-off activities. The cap on the number of visitors at any one time to any guest room, including adjoining guest rooms, will also be lifted.

Workplace Requirements

2.     All employees may now return to the workplace. Employees will be allowed to remove their masks at the workplace when they are not interacting physically with others and when they are not in customer-facing areas.

Safe Distancing

3.     Safe distancing is not required between individuals or between groups.

Vaccination-Differentiated SMMs (VDS)

4.     Except for events with >500 participants at any one time, nightlife establishments where dancing among patrons is one of the intended activities and food and beverage (F&B) establishments, VDS will be removed from all settings. With this change, unvaccinated and partially vaccinated individuals will be allowed to enter the parts of the premises where sleeping facilities are provided (e.g. guest floor and guest rooms) as well as the spa and sports facilities such as the pool and gym.

5.     While VDS is still required at F&B establishments, hotels no longer need to conduct VDS checks. There will be random spot-checks conducted to ensure that only fully vaccinated individuals are dining in at F&B establishments.

TraceTogether (TT) and SafeEntry (SE)

6.     TT and SE are no longer required at hotel entrances. TT and SE are only required for VDS checks at entry to events with >500 participants at any one time and nightlife establishments where dancing among patrons is one of the intended activities.

4.     The hotel industry plays a critical role in keeping Singapore safe, and it is imperative that the industry remains vigilant and disciplined in maintaining health and safety protocols by reinforcing current SMMs and reminding employees to take all the prevailing measures seriously even if they have been vaccinated. Hotels should also strongly encourage any remaining un-vaccinated employees to get vaccinated as vaccination remains critical in our fight against the pandemic.

5.     Hotels which are serving as Government Isolation Facilities must observe split-team arrangements and staff from different teams must not inter-mingle with one another.

 

A.    Implementation of Safe Management Measures

6.     Hotels must comply with the prevailing COVID-19 (Temporary Measures) (Reopening – Control Order) Regulations 2022, COVID-19 (Temporary Measures) (Control Order) Regulations 2020[1], the Infectious Diseases (COVID-19 Access Restrictions and Clearance) Regulations 2021 (collectively “Control Order”) and the SMMs found in Annex A and in the Sector Specific Requirements[2] of the relevant agencies.

6.1.     Hotels must not carry-on business as Stay-Home-Notice Dedicated Facilities (SDFs), Government Quarantine Facilities (GQFs), Community Isolation Facilities (CIFs), COVID-19 Treatment Facilities (CTFs) and Swab Isolation Facilities (SIFs)[3] without contracting with the Government.

7.     Hotels may resume operations for all facilities on their premises, subject to compliance with Sector Specific Requirements[4] in addition to the Control Order. Activities that may continue are summarised below:

7.1.     F&B Dine-in must comply with the prevailing Sector Specific Requirements by Enterprise Singapore (ESG) for F&B establishments[5].

7.2.     Sports and exercise environments, including gyms and pools, must comply with the prevailing Sector Specific Requirements by Sport Singapore’s (SportsSG) for sports facilities[6].

7.3.     Spas and wellness services must comply with the prevailing Sector Specific Requirements for massage establishments and by ESG for retail establishments[7].

7.4.     Kids’ Clubs / playgrounds must comply with the prevailing Sector Specific Requirements by ESG for retail establishments[8].

7.5.     Marriage solemnisations and wedding receptions must comply with the prevailing capacity guidelines[9]  and with SMMs in the Sector Specific Requirements[10].

7.6.     Training and professional development classes organised by a permitted enterprise conducting an education business must comply with the prevailing SMMs in the Sector Specific Requirements[11]. Class where participants are unmasked and require intentional expulsion of air (e.g. wind and brass instruments, singing) must adhere to prevailing SMMs on NAC’s advisory[12].

7.7.     Work-related events held outside of workplaces/own premises (which include consumer-facing events (such as product launches / branding events) and work meetings (among colleagues or with external parties, training, board meetings, HR talks, townhalls, seminars, corporate retreats, conferences on business strategies, Annual/Extraordinary General Meetings, tender briefings to vendors and award ceremonies)) must comply with SMMs on MOM’s[13] and ESG’s[14] advisories.  

7.8.     MICE Events[15] and live performances held in hotels must comply with the prevailing capacity guidelines and must comply with the prevailing Sector Specific Requirements for Business Events and NAC for live performances. More details on requirements are available from STB[16] and NAC[17].

8.     While the majority of the SMMs mentioned in this circular (including its annexes) are drawn from the Control Order and are summarised for the convenience of hotels, this circular is not exhaustive, and the prevailing Control Order will prevail in case of any inconsistency.

9.     The details in this circular are provided to help hotels develop their plans and implement the necessary SMMs for providing accommodation safely. These plans will have to be tailored to the specific nature of operations in each hotel, and potential risk factors arising from localised factors such as the physical premises and layout, environment, scale of operations, and typical guest behaviour.

10.  Hotels shall submit a set of required data as required by STB (e.g. quarterly). Submissions are to be made at https://go.gov.sg/covid19-hotelupdates. Information collected will be used only as internal reference for public policy purposes and will not be shared with other hotels.

11.  Hotels are required to inform STB immediately whenever there are a total of 20 or more positive COVID-19 hotel staff over 3 consecutive days at the hotel, providing such particulars of the case as may be requested by STB, via https://form.gov.sg/615dc38cd1067600122e5c3a.

 

B.    Resumption of Operations for Certain Facilities of SDFs, CIFs, CTFs, GQFs and SIFs

12.  For hotels that are currently serving as SDFs, CIFs, CTFs, GQFs and SIFs, please refer to the table below for an overview as to what facilities may operate.

Business activities

Assessments and approval required

F&B dine-in, takeaway, delivery

Subject to assessment and approval by the relevant authorities.

Hotels to submit requests and the following plans to the respective officer from SLA that your hotel has been liaising with:

·       Physical premises segregation and security plans

·       Other safe management measures to provide a safe environment for customers and workers

Ballrooms/ Function rooms/ other amenities (Spa/ Gym/ Swimming pool etc.)

 

C.    Enforcement of Safe Management Measures

13.  Under the COVID-19 (Temporary Measures) Act 2020, first-time offenders may be fined up to $10,000, imprisoned up to six months, or both. Repeat offenders may be fined up to $20,000, imprisoned up to twelve months, or both. Businesses that are not compliant may be ordered to cease business activities or close altogether. Under the Infectious Diseases (COVID-19 Access Restrictions and Clearance) Regulations 2021, businesses that fail to comply with requirements thereunder will face a fine not exceeding $10,000 and attendees that fail to comply will face a fine not exceeding $5,000 or to imprisonment for a term not exceeding 6 months or to both. Businesses that are not compliant may also be ineligible for government grants, loans, tax rebates and other assistance.

14.  For any enquiries, please contact STB.

 

Annex A – Safe Management Measures and Protocols for Accommodation Providers (Hotels)

 

SINGAPORE TOURISM BOARD

Updated as of 26 April 2022

 

[1] https://sso.agc.gov.sg/SL/COVID19TMA2020-S254-2020

[2] https://covid.gobusiness.gov.sg/safemanagement/sector

[3] Hotels contracted for government uses for COVID-19 purposes i.e. SDFs, GQFs, CIFs and SIFs are to refer to table under Paragraph 14 for overview on types of business activities that may resume, subject to approval from relevant authorities.

[4] https://covid.gobusiness.gov.sg/safemanagement/sector

[5] For full details, see https://covid.gobusiness.gov.sg/safemanagement/sector (see section on “F&B”)

[6] For full details, see https://covid.gobusiness.gov.sg/safemanagement/sector (see section on “Sports sector enterprises, sports education, and premises with sports facilities”)

[7] For full details, see https://covid.gobusiness.gov.sg/safemanagement/sector (see section on “Personal Care Services and Massage Establishments”)

[8] For full details, see https://covid.gobusiness.gov.sg/safemanagement/sector (see section on “Retail and lifestyle-related services”)

[9] Capacity guidelines excludes the Solemniser (for solemnisation), vendors and hotel staff. Vendors and hotel staff should be kept to the minimum required. Please refer to MOH’s guidelines at https://www.moh.gov.sg/covid-19/statistics/pet for more information on pre-event testing.

[10] https://covid.gobusiness.gov.sg/safemanagement/sector (See “Marriage Solemnisations and Weddings Receptions”)

[11] https://www.moe.gov.sg/-/media/files/covid-faqs/17feb2022_advisory_private_tuition_enrichment.pdf?la=en&hash=4A52AF006B4F5A834B7F345CCC6AF92B7661C3F7

[12] https://www.gobusiness.gov.sg/safemanagement/sector/ (see section on “Arts and Culture”)

[13] https://www.mom.gov.sg/covid-19/requirements-for-safe-management-measures

[14] https://www.enterprisesg.gov.sg/-/media/esg/files/covid-19/safe-distance/fb_smm_annexb.pdf?la=en

[15] “MICE events” refer to business-oriented events such as meetings, conferences and exhibitions arranged or with more than 50 participants (which are not held for individual consumers to attend) to (a) discuss or negotiate matters relating to trade, commerce or finance, professional practice or matters, health, arts, science, technology, industry, economics, industrial relations, security, international affairs, the environment or any other cause or matter, whether or not of a similar kind; (b) temporarily exhibit or display goods of any kind for the purposes of sale or supply; or (c) promote the trading of goods or the provision of services.

[16]https://www.stb.gov.sg/content/stb/en/home-pages/faq-on-covid-19.html#BusinessEvents

[17]https://www.gobusiness.gov.sg/safemanagement/sector/ (see section on “Arts and Culture”)

 

UPDATED CIRCULAR ON SAFE MANAGEMENT MEASURES REQUIRED FOR HOSTELS

1.    On 22 April 2022, the Multi-Ministry Taskforce (MTF) announced it would further ease Safe Management Measures (SMMs) as a significant step in our return to normalcy. In line with this, the Singapore Tourism Board (STB) has updated the SMMs applicable to hostels.

2.    We strongly urge hostels to continue surveillance and monitoring of potential non-compliance within their premises. STB takes a serious view on establishments who do not comply with the SMMs and will continue to take strict enforcement action against all establishments who breach them.

3.    The information in this circular (which includes its annexes) supersedes that in previous advisories or statements.

Key Updates to SMMs (with effect from 26 April 2022 unless otherwise stated below):

 

Group Sizes

1.     There will be no group size limit for mask-off activities. The cap on the number of visitors at any one time to any guest room, including adjoining guest rooms, will also be lifted.

 

Workplace Requirements

2.     All employees may now return to the workplace. Employees will be allowed to remove their masks at the workplace when there are not interacting physically with others and when they are not in customer-facing areas.

 

Safe Distancing

3.     Safe distancing is not required between individuals or between groups.

 

Vaccination-Differentiated SMMs (VDS)

4.     Except for events with >500 participants at any one time, nightlife establishments where dancing among patrons is one of the intended activities and food and beverage (F&B) establishments, VDS will be removed from all settings. With this change, unvaccinated and partially vaccinated individuals will be allowed to enter the parts of the premises where sleeping facilities are provided (e.g. guest floor and guest rooms).

5.     While VDS is still required at F&B establishments, hostels no longer need to conduct VDS checks. There will be random spot-checks conducted to ensure that only fully vaccinated individuals are dining in at F&B establishments.

 

TraceTogether (TT) and SafeEntry (SE)

6.     TT and SE are no longer required at the hostel entrances. TT and SE are only required for VDS checks at entry to events with >500 participants at any one time and nightlife establishments where dancing among patrons is one of the intended activities.

 

Shared Rooms and Room Capacity

7.     The previous requirement for guests to declare whether their booking is for the purposes of leisure is no longer required.

8.     For all types of occupants, room capacity has been increased to the maximum number of occupants for the room type. There is no requirement for alternate bunk bed occupancy and minimum 1-metre distancing between beds.

 

4.    The hostel industry plays a critical role in keeping Singapore safe, and it is imperative that the industry remains vigilant and disciplined in maintaining health and safety protocols by reinforcing current SMMs and reminding employees to take all the prevailing measures seriously even if they have been vaccinated. Hostels should also strongly encourage any remaining un-vaccinated employees to get vaccinated as vaccination remains critical in our fight against the pandemic.

 

A.    Implementation of Safe Management Measures

5.    Hostels must comply with the COVID-19 (Temporary Measures)(Reopening – Control Order) Regulations 2022, COVID-19 (Temporary Measures) (Control Order) Regulations 2020[1], the Infectious Diseases (COVID-19 Access Restrictions and Clearance) Regulations 2021 (collectively “Control Order”) and the SMMs found in Annex A and in the Sector Specific Requirements[2] of the relevant agencies:

5.1  F&B Dine-in must comply with the prevailing Sector Specific Requirements by Enterprise Singapore (ESG) for F&B establishments.

5.2  Sports and exercise environments, including gyms, must comply with the prevailing Sector Specific Requirements by Sport Singapore’s (SportsSG) for sports facilities[3].

5.3  Pools must comply with the prevailing Sector Specific Requirements by Sports SG for sports facilities.

5.4  Live performances held in hostels must comply with the prevailing capacity guidelines and must comply with NAC[4] for live performances.

6.     While the majority of the SMMs mentioned in this circular (including its annexes) are drawn from the Control Order and are summarised for the convenience of hostels, this circular is not exhaustive, and the prevailing Control Order will prevail in case of any inconsistency.

7.     The details in this circular are provided to help hostels develop their plans and implement the necessary SMMs for providing accommodation safely. These plans will have to be tailored to the specific nature of operations in each hostel, and potential risk factors arising from localised factors such as the physical premises and layout, environment, scale of operations, and typical guest behaviour.

8.     Hostels shall submit a set of required data as required by STB (e.g quarterly). Submissions are to be made at https://go.gov.sg/covid19-hostelupdates. Information collected will be used only as internal reference for public policy purposes and will not be shared with other hostels.

9.     Hostels are required to inform STB immediately whenever there are a total of 20 or more positive COVID-19 cases over 3 consecutive days at the hostel[5], providing such particulars of the case as may be requested by STB, via https://form.gov.sg/615dc38cd1067600122e5c3a.

 

B.    Enforcement of Safe Management Measures

10.  Under the COVID-19 (Temporary Measures) Act 2020, first-time offenders may be fined up to $10,000, imprisoned up to six months, or both. Repeat offenders may be fined up to $20,000, imprisoned up to twelve months, or both. Businesses that are not compliant may be ordered to cease business activities or close altogether. Under the Infectious Diseases (COVID-19 Access Restrictions and Clearance) Regulations 2021, businesses that fail to comply with requirements thereunder will face a fine not exceeding $10,000 and attendees that fail to comply will face a fine not exceeding $5,000 or to imprisonment for a term not exceeding 6 months or to both. Businesses that are not compliant may also be ineligible for government grants, loans, tax rebates and other assistance.

11.  For any enquiries, please contact STB.

 

Annex A – Safe Management Measures and Protocols for Accommodation Providers (Hostels)

 

Thank you.

SINGAPORE TOURISM BOARD

Updated as of 26 April 2022

 

[1] https://sso.agc.gov.sg/SL/COVID19TMA2020-S254-2020

[2] https://covid.gobusiness.gov.sg/safemanagement/sector

[3] For full details, see https://covid.gobusiness.gov.sg/safemanagement/sector (see section on “Sports sector enterprises, sports education, and premises with sports facilities”)

[4]https://www.gobusiness.gov.sg/safemanagement/sector/ (see section on “Arts and Culture”)

[5] Includes guests and visitors that have patronised or visited the hostel, and hostel staff.