Fact Sheet: Redemption of SingapoRediscovers Vouchers

Singapore, 23 November – The Singapore Tourism Board today announced details of the online redemption process for SingapoRediscovers Vouchers, which will be available to all Singapore citizens aged 18 and above in 2020. The redemption process will be from 1 December 2020 to 30 June 2021.

All Singaporeans above 18 years of age are also entitled to purchase up to six subsidised child or youth tickets for attractions and tours, if they have family members under the age of 18. For those who need help with digital transactions, physical counters will be set up island-wide to provide assistance.

STB Chief Executive Mr Keith Tan said: “The SingapoRediscovers Vouchers aim to support Singapore’s tourism sector by stimulating domestic consumption of hotels, attractions and tours. We have designed the redemption process to be safe, easy and inclusive for all Singaporeans, and we hope that they will take this opportunity to support tourism businesses, while rediscovering what they love about Singapore.”

He added: “Singaporeans can look forward to many attractive deals, including packages that combine staycations, attractions and tours. There is no need to rush to use the Vouchers, as STB will continue to work with tourism businesses to roll out more deals throughout the scheme period.”

Redemption made easy

The SingapoRediscovers Vouchers can be redeemed online through five authorised booking partners: Changi Travel Services (also known as Changi Recommends), GlobalTix, Klook & UOB Travel Planners (as consortium members), Traveloka and Trip.com.[1]

Users can redeem their Vouchers by following these steps:

1.     Have your SingPass ready. Citizens are encouraged to register for a SingPass account if they do not have one, or reset their SingPass password if they have forgotten it, before the scheme commences on 1 Dec 2020.

2.     Choose your products. Browse the websites of SingapoRediscovers Vouchers authorised booking partners. Eligible products are marked with the SingapoRediscovers Vouchers icon (see Annex C for examples).

3.     Add your item(s) to the shopping cart. To pay, click “Use SingapoRediscovers Vouchers” at the checkout page to go to go.gov.sg/srvbalance.

4.     Login with SingPass. Log in to choose the amount of SingapoRediscovers Vouchers you want to use and also to activate child/youth subsidies if applicable.

• Select Voucher amount to use.
• Activate child/youth subsidies. If you are purchasing child/youth tickets, please declare details of any family members under the age of 18. You will then receive $10 subsidies for up to six child/youth tickets. Note that any child/youth subsidies are automatically deducted from your checkout amount, hence you may actually need fewer Vouchers to complete the purchase.

5.     Use the generated Voucher code. Copy and paste it on the checkout page, and pay the outstanding amount (if any).

6     Complete the checkout process within 10 minutes. Your Vouchers are only deducted after you have completed the booking.  Enjoy your SingapoRediscovers Vouchers experience!

From 1 December 2020, users can check their SingapoRediscovers Vouchers balance and activate child/youth subsidies on go.gov.sg/srvbalance, a website provided by LifeSG

For more how-to guides and FAQs, visit go.gov.sg/srvouchers.

All eligible Singapore citizens will receive a letter by 1 December 2020, with information about the redemption process.

Physical counters for those who need help

We recommend that citizens redeem their Vouchers online, and assist family members and friends who require help with online transactions. For those who need assistance in person, physical counters are also available island-wide.

For help to set up SingPass account or reset SingPass password: Please visit go.gov.sg/singpass-guides. For added ease of convenience for residents, the People’s Association (PA) will provide SingPass registration or SingPass password reset services at 53 Community Centres/Clubs (CC). Most of these CCs will be supported by authorised booking partners’ counters located within the CCs or within a five-minute walk.

To redeem SingapoRediscovers Vouchers products[2]: Authorised booking partners will provide assistance at 69 locations across Singapore, with most located within CCs or within a 5-minute walk from CCs. Booking counters will also be available at selected malls and SingPost locations.

Please refer to Annex A and Annex B for the full list of authorised booking partners’ locations and SingPass counters. Citizens can also call the SingapoRediscovers Vouchers hotline at 1800-2828-228 from 8am to 10pm daily, or refer to Annex D for more details on user support. 

Safe and secure authentication

SingapoRediscovers Vouchers are for personal use only. They are non-transferable, to minimise the risk of fraud or Voucher scams. Redemption of SingapoRediscovers Vouchers will require secure authentication using SingPass, and citizens are encouraged to register for a SingPass account now if they do not have one, as account setup will take time. Members of the public are advised not to seek assistance from strangers in setting up their SingPass accounts or resetting their SingPass passwords.

Preventing fraud: SingPass users are reminded not to share their SingPass login information and OTP (one-time password) with anyone, and to be careful of unsolicited text messages or web links that direct them to suspicious portals claiming to be SingapoRediscovers Vouchers’ authorised booking partners to avoid falling prey to scams. Members of the public can only make purchases through the five authorised booking partners online or at their physical locations across the country.

For more information on scams, members of the public can visit www.scamalert.sg or call the anti-scam hotline at 1800-722-6688. Anyone with information on such scams may call the Police Hotline at 1800-255-0000 or submit information online at www.police.gov.sg/iwitness  

Resale of SingapoRediscovers Vouchers is not allowed. STB takes a serious view on abuses such as fraud, profiteering and resale of SingapoRediscovers Vouchers, and will monitor the usage of Vouchers to ensure they are used for their intended purpose. STB will work with third party platforms to monitor any resale of Vouchers, and take appropriate action where needed, such as taking down Voucher listings and/or forfeiting all unutilised SingapoRediscovers Vouchers. STB may also refer cases, where appropriate, to the Singapore Police Force for further investigation.

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[1] Please note that SingapoRediscovers Vouchers products will only be available on these partners’ websites from 1 December.

[2] An authorised booking partner that can provide assistance with redemption of products will either be co-located with counters in Annex B, or within a 5mins walking distance from these counters. For the full list of locations and services, please refer to Annex A and B.

Annex E - Consumer FAQs

Quote Sheet

Dr Kevin Cheong, Chairman, Association of Singapore Attractions: "Our members have worked tirelessly to raise hygiene and safety standards so that visitors can have a safe and enjoyable experience. While mass international travel will not return soon, we hope that the roll out of SingapoRediscovers Vouchers will provide some respite for them. At the same time, we hope Singaporeans will come and discover the myriad of experiences we have to offer. ASA will work together with the other trade associations to catalyse attractive bundled deals that benefit all players within Singapore’s tourism ecosystem.”

Ms Kwee Wei-Lin, President, Singapore Hotel Associations: “Singapore’s world-class hotels are safe sanctuaries for local tourists during their exploration of our cultural precincts, local neighbourhoods and gourmet experiences.  Our member hotels have created a wide array of bundle deals in partnership with business and community partners for a truly exceptional staycation.  The SingapoRediscovers Vouchers will encourage domestic spending, not just for our hotels but for other industries in the tourism sector as well.”

Ms Jean Wang, Chairman, Society of Tourist Guides Singapore: “We have seen encouraging local interest in tours since the resumption of tours earlier in July, with more diverse tour offerings by tourist guides aimed at the domestic market. We are optimistic that the SingapoRediscovers Vouchers will help stimulate local booking of tours, and we look forward to sharing stories of Singapore and helping locals rediscover Singapore.”

Mr Simon Er, Deputy President, National Association of Travel Agents Singapore: “We look forward to the roll-out of the SingapoRediscovers Vouchers in December, which will provide support to tourism businesses such as travel agents while mass international travel is still halted. Travel agents have rich experience in curating detailed itineraries for all types of customers, and our members will continue to provide thoughtful packages for locals as part of the SingapoRediscovers Vouchers scheme.”