Singapore, 15 May 2019 - The Singapore Tourism Board (STB) would like to inform the public that TG Tours Pte Ltd [travel agent licence number 01957] (TG Tours) has been suspended from conducting travel agent activities for two months with effect from 15 May 2019 until 14 July 2019, in accordance with the Travel Agents Act (Chapter 334). During the period of suspension, TG Tours is required to fulfil its existing obligations to its customers, but cannot accept new bookings.
STB found that TG Tours failed to ensure that a tour it conducted in October 2014 was led by a licensed tourist guide, as required under the Travel Agents Regulations. Enforcement action was subsequently taken against TG Tours upon conclusion of prosecution proceedings, and a warrant of arrest issued against the unlicensed tourist guide, who has since left Singapore.
STB adopts a serious view against those who engage in unlicensed tourist guiding activities and travel agents that engage the services of unlicensed tourist guides. Active on-ground enforcement is conducted regularly to ensure compliance. STB is committed to upholding the integrity of the travel agent and tourist guide legislation, and safeguarding the reputation of Singapore’s tourism sector.
For the most up-to-date list of licensed travel agents and licensed tourist guides in Singapore, please visit the Travel Agents and Tourist Guides Licensing System (TRUST) website, https://trust.stb.gov.sg.
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About Singapore Tourism Board
The Singapore Tourism Board (STB) is the lead development agency for tourism, one of Singapore’s key economic sectors. Together with industry partners and the community, we shape a dynamic Singapore tourism landscape. We bring the Passion Made Possible brand to life by differentiating Singapore as a vibrant destination that inspires people to share and deepen their passions.