When it comes to buying travel insurance, some people will say, "It's too troublesome. Nothing will happen to me anyway!"

But what if you get food poisoning, lose your luggage, or even injure yourself during your trip? Which is more troublesome - getting out of a bad situation, or buying travel insurance to protect yourself?

With travel insurance, you can enjoy peace of mind and be protected for:

  • Lost luggage and belongings
  • Flight delays and cancellations
  • Sickness and injury while travelling
  • Travel Agent insolvency. Your travel insurance plan may allow you to recover the monies paid
  • And many more situations

In addition, STB requires Travel Agents to comply with the Additional Licensing Condition on Travel Insurance (ALC). Find out more about ALC in English, Mandarin, Malay and Tamil.

List of Travel Agents authorised to sell travel insurance with Travel Agent insolvency coverage. Find out more >>

List of insurers who sell travel insurance with Travel Agent insolvency protection. Find out more >>


Some travellers just know where to eat, shop and play, no matter which country they visit.

But when their holiday doesn't go according to plan, they suddenly become blur sotongs and don't know what to do. For example, when a hotel doesn't deliver what they promised to, or when their flight home is cancelled due to unforeseen circumstances.

Moral of the story - don't assume you know it all. Read the terms and conditions of your travel package or travel product to know what is due to you.

Keep these in mind to ensure a smooth trip:

  • Attractive offers might come with disclaimers and may not be as ideal as you thought.
  • Know what you are entitled to should things not go as planned.
  • If there are major changes to your itinerary, the Travel Agent should offer you a choice between accepting the changes and getting a refund.
  • These changes can include:
  1. Changes in the class of hotel being used;
  2. Alteration of tour dates;
  3. The omission of key highlights in the itinerary

When you see an attractive travel deal, don't rush to sign up.

Double confirm and check if your Travel Agent is licensed. A licensed Travel Agent will offer you a greater sense of security and peace of mind, because they can:

  • Protect you in the event of unforeseen circumstances. For example, in the event of non-delivery of services, they would be able to provide recourse.
  • Handle situations relating to travel, and conduct activities safely without putting you in danger. For example, allocating enough time for you to acclimatise to high altitudes.
You can check your Travel Agent's business name or license number against the TRUST website. Find out more >>