25 January 2018 – The Singapore Tourism Board (STB) would like to inform the public that Citi Travels & Tours Pte Ltd [travel agent licence number 02346] (Citi Travels) has been suspended from conducting travel agent activities with effect from 10 January 2018 until further notice, in accordance with the Travel Agents Act (Chapter 334). During the period of suspension, Citi Travels & Tours is required to fulfil its existing obligations to its customers but will not be allowed to accept new travel bookings.
The suspension is a result of the company's failure to submit its audited statement of accounts within 6 months after the close of the financial year. In addition, STB also found that the travel agent had failed to fulfil its obligations to a customer.
The submission of audited accounts is a requirement under the Travel Agents Regulations. A failure to submit the audited accounts within the stipulated deadline raises concern over the company's ability to meet the minimum financial requirements as mandated under the Travel Agents Regulations.
STB takes a serious view against errant travel agents and will not hesitate to take necessary actions to protect the reputation of Singapore's travel industry.
For the most up-to-date list of licensed travel agents in Singapore, please visit the Travel Related Users' System (TRUST) website, https://trust.yoursingapore.com. Travel agents may also email us at firstname.lastname@example.org for related licensing queries.
 In accordance with the Travel Agents Act, Citi Travels was given till 24 Jan 2018 to submit any appeal against the suspension to the Ministry of Trade and Industry (MTI).