23 May 2018 – The Singapore Tourism Board (STB) would like to inform the public that the travel agent licence of Baba Travel [travel agent licence number 01409] will be revoked with effect from 24 May 2018, in accordance with the Travel Agents Act (Chapter 334).
Baba Travel's licence will be revoked as it had falsified the identity of its key executive in its application for renewal of licence. STB had also received complaints from Baba Travel's industry partners and customers regarding outstanding payments owed by Baba Travel.
Baba Travel will still be required to refund all its existing customers or hand over its existing obligations to a licensed travel agent to fulfil. STB takes a serious view against errant travel agents and will not hesitate to take necessary actions to protect the reputation of Singapore's travel industry.
For the most up-to-date list of licensed travel agents in Singapore, please visit the Travel Related Users' System (TRUST) website, https://trust.yoursingapore.com. Travel agents may also email us at email@example.com for related licensing queries.