Suspension of Travel Agent Licence: Mesa Travels Pte Ltd

Singapore, 29 August 2025 – The Singapore Tourism Board (“STB”) would like to inform the public that Mesa Travels (S) Pte. Ltd. (travel agent licence number 03659) (“Mesa Travels”) has been suspended from conducting travel agent activities with effect from 28 August 2025, in accordance with the Travel Agents Act 1975.  

The suspension is a result of the company’s late submission of its audited statement of accounts (“AA”) and Annual Business Profile Returns (ABPR), and the corresponding failure to pay the financial penalty in lieu of suspension or revocation that was imposed for the contraventions. Under the Travel Agents Regulations 2017, a licensee is required to submit its AA and ABPR within 6 months after the close of its financial year.

The suspension will remain in effect until Mesa Travels pays the outstanding financial penalty, or until its licence expiry date of 6 November 2025. During the period of suspension, Mesa Travels will be required to fulfil its existing obligations to its customers but will not be allowed to accept new travel bookings.

STB takes a serious view against errant travel agents and will not hesitate to take necessary actions to protect the reputation of Singapore’s travel industry. For the most up-to-date list of licensed travel agents in Singapore, please visit the TravelRelated Users’ System (“TRUST”) website, https://trust.stb.gov.sg. Travel agents may also email us at stb_ta@stb.gov.sg for related licensing queries.

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About the Singapore Tourism Board

The Singapore Tourism Board (STB) is the lead development agency for tourism, one of Singapore’s key economic sectors. Together with industry partners and the community, we shape a dynamic Singapore tourism landscape. We bring the Passion Made Possible brand to life by differentiating Singapore as a vibrant destination that inspires people to share and deepen their passions.