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Singapore Tourism Board
Travel Agents

Suspension of Travel Agent Licence: Star Travelers SG Pte. Ltd.

28 December 2023

Singapore, 28 December 2023 – The Singapore Tourism Board (STB) would like to inform the public that Star Travelers SG Pte. Ltd. (travel agent licence number 03297) (Star Travelers) has been suspended from conducting travel agent activities with effect from 27 December 2023, until further notice, in accordance with the Travel Agents Act 1975.  

The suspension is a result of the company’s failure to submit its annual business profile returns (ABPR) and audited statement of accounts (AA) within 6 months after the close of its financial year. The suspension will remain in effect until Star Travelers submits their ABPR and AA, or for up to 6 months, whichever earlier. During the period of suspension, Star Travelers is required to fulfil its existing obligations to its customers but will not be allowed to accept new travel bookings.

The submission of ABPR and AA are requirements under the Travel Agents Regulations 2017. A failure to submit the ABPR and AA within the stipulated deadline raises concern over a company’s ability to meet the minimum financial requirements as mandated under the Travel Agents Regulations.

STB takes a serious view against errant travel agents and will not hesitate to take necessary actions to protect the reputation of Singapore’s travel industry.

For the most up-to-date list of licensed travel agents in Singapore, please visit the Travel Related Users’ System (TRUST) website, https://trust.stb.gov.sg (opens in new tab). Travel agents may also email us at stb_ta@stb.gov.sg (opens in new tab) for related licensing queries.

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About the Singapore Tourism Board

The Singapore Tourism Board (STB) is the lead development agency for tourism, one of Singapore’s key economic sectors. Together with industry partners and the community, we shape a dynamic Singapore tourism landscape. We bring the Passion Made Possible brand to life by differentiating Singapore as a vibrant destination that inspires people to share and deepen their passions.

More: www.stb.gov.sg (opens in new tab) or www.visitsingapore.com (opens in new tab)
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