Bay Hotel Singapore
Mobile guest check-in enabled for pre-arrival
The hotel deployed mobile technology to allow guest check-in prior to arrival at the hotel, creating a seamless experience where guest wait time is reduced by ~83% and Front Desk is better prepared for guest arrivals (e.g. preparing keys).
Ibis Singapore on Bencoolen
Service Innovation through Virtual Concierge
With travellers becoming more technologically savvy, the hotel worked with Monscierge to help guests find accurate information by themselves more quickly, reducing wait times at Front Desk and freeing up employees while providing a USP for guests.
Holiday Inn Singapore Atrium
Improve responsiveness to guests requests
To reduce response time taken for guest requests, the hotel invested in FCS e-connect, a job request management system. Results: 67% less time taken to fulfill guest request, less miscommunication, with data tracked for analysis and service improvement.
Swissotel The Stamford and Fairmont Singapore
Micros Payment Gateway
The hotels implemented an integrated payment system that automates the calculation of preauthorisation amount, updating of the preauthorisation amount that facilitates quicker payment on check-out and cancelling the pre-authorisation amount when the guest has departed. Results: 28.9% (Swissotel the Stamford) and 20% (Fairmont Singapore) reduction in time for check-in and check-out, average cashier closing timing reduced by 25% (Swissotel The Stamford) and 35% (Fairmont Singapore).