Bay Hotel Singapore‚Äč

Mobile guest check-in enabled for pre-arrival

The hotel deployed mobile technology to allow guest check-in prior to arrival at the hotel, creating a seamless experience where guest wait time is reduced by ~83% and Front Desk is better prepared for guest arrivals (e.g. preparing keys).‚Äč

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Ibis Singapore on Bencoolen

Service Innovation through Virtual Concierge 

With travellers becoming more technologically savvy, the hotel worked with Monscierge to help guests find accurate information by themselves more quickly, reducing wait times at Front Desk and freeing up employees while providing a USP for guests.

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Holiday Inn Singapore Atrium

Improve responsiveness to guests requests

To reduce response time taken for guest requests, the hotel invested in FCS e-connect, a job request management system. Results: 67% less time taken to fulfill guest request, less miscommunication, with data tracked for analysis and service improvement.

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Swissotel The Stamford and Fairmont Singapore

Micros Payment Gateway

The hotels implemented an integrated payment system that automates the calculation of preauthorisation amount, updating of the preauthorisation amount that facilitates quicker payment on check-out and cancelling the pre-authorisation amount when the guest has departed. Results: 28.9% (Swissotel the Stamford) and 20% (Fairmont Singapore) reduction in time for check-in and check-out, average cashier closing timing reduced by 25% (Swissotel The Stamford) and 35% (Fairmont Singapore).

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