Crowne Plaza Changi Airport

Job flexibility within departments

To optimise internal talent amidst tight manpower, the hotel designed multi-deployment pathways for employees to move across different roles within a department, developing a holistic understanding on broader operations and enhancing their capabilities.

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Four Seasons Hotel Singapore

Talent Retention through Deep Engagement

The hotel developed a comprehensive HR strategy to partner schools, cultivate its employer brand, and invest in talent development. Results: lower turnover and strong employer brand (through positive word-of-mouth).

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Marina Mandarin Singapore

Offers second chance to ex-offenders

The hotel is partnering Singapore Corporation of Rehabilitative Enterprises (SCORE) to train and mentor ex-offenders to give them a second chance in picking up skills to work in the hotel, furthering CSR efforts while supplementing their workforce.

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Meritus International Pte Ltd

Implementation of Flexible  Benefits Design and System

In order to position the Company as a competitive employer in the hotel industry, a flexible benefit scheme that allowed employees to choose their preferred benefits within their entitlements was introduced to employees in Mandarin Orchard Singapore and Marina Mandarin Singapore.

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Millen‚Äčnium & Copthorne International Limited

E-learning platform

To reduce time taken for the Group's Human Resources department to coordinate training nominations, schedules and tracking of staff training records, the Group created an e-learning platform. Employees can conveniently log on to access any training course via a computer/smart device, anytime and anywhere. Results: 66% reduction in training hours by trainers per month, 79% reduction in Human Resources Executive's time spent on training administrative processes and increased learning opportunities.

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Park Hotel Group

H.O.S.T programme to enhance employee skills and flexibility

To optimise manpower and provide job expansion for employees, Park Hotel Group was one of the first in the hotel industry to kick start structured multi-skilling efforts. Results: productivity gains and wage improvement for employees (40-50%).

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Ramada and Days Hotels Singapore at Zhongshan Park


The hotel structured a learning and career development programme called ME LEAP! (Masters ofExperience LEarn And Progress), multi-skilling hires in Front Office and Food & Beverage‚ÄĒcultivating well-rounded professionals and optimising a lean workforce.

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