2020 Recipients

Top Awards

• Lifetime Achievement for Outstanding Contributions to Tourism
  Late Mr Subaraj Rajathurai

• Breakthrough Contribution to Tourism
  Jewel Changi Airport

Recognition Awards

• Special Recognition
  Integrated Resorts
  Resorts World Sentosa & Marina Bay Sands

• Special Recognition
  Mae Anderson, Chairman, Art Outreach

• Best Business Event Champion
  Prof Roy Chan

Experience Excellence

• Best Marketing Idea
  Book Direct
  Marina Bay Sands

Experience Excellence (MICE)

• Best Association Conference Organiser
  MCI Group Asia Pacific Pte Ltd & Intelligent Transportation Society Singapore
  for 26th Intelligent Transport Systems World Congress 2019

• Best Meetings / Incentives Organiser
  Sentosa Development Corporation
  for Deloitte SEA Consulting FY20 All Hands

• Best Business Event Venue Experience
  Resorts World Sentosa for Singapore MICE Forum 2019 (SACEOS)

• Best Business Event Service Provider
  Jublia for Singapore Fintech Festival 2019 (SFFxSWITCH 2019)

• Best Exhibition Organiser
  Monetary Authority of Singapore, The Association of Banks in Singapore, Singex Exhibitions for Singapore Fintech Festival 2019

• Best Trade Conference Organiser
  Unbound Exhibitions International
  for Innovfest Unbound 2019

Customer Service

• Customer Service Excellence for Attractions
  Sekar Umamaheswari
  Certis Aviation Security

• Customer Service Excellence for Food & Beverage
  Martin Pandey
  Formerly from Monti

• Customer Service Excellence for Hotels
  Kimberly Tan Yao Lin
  Shangri-La's Rasa Sentosa Resort & Spa, Singapore

• Customer Service Excellence for Retail
  Ahmed Naveed Khan
  Marina Bay Sands

• Customer Service Excellence for Transport
  Tham Weng Foo
  SMRT Buses Ltd

• Customer Service Excellence for Nightspots
  Muhammad Zhafri Bin Abdul Rahman
  Tanjong Beach Club

• Customer Service Excellence for Tourist Guiding
  Alfian Bin Ajis
  Let's Go Tour Singapore Pte Ltd

EXPERIENCE EXCELLENCE (LEISURE)

• Best Shopping Mall Experience
  Jewel Changi Airport

• Best Retail Store Experience
  The Shirt Bar at Jewel Changi Airport

• Best Tour Experience
  Creepy Tales of Singapore
  Oriental Travel and Tours LLP

• Best Fine Dining Experience
  Zén

• Best Casual Dining Experience
  Kin

• Best Hotel Experience
  Raffles Hotel Singapore

• Best Attraction Experience
  Jewel Changi Airport

• Best Nightspot Experience
  Marquee Singapore

• Best Leisure Event
  Light to Night Festival
  National Gallery Singapore