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2021 Recipients
Experience Excellence MICE
- Outstanding Event Venue Experience 
 Sands Expo and Convention Centre
 Marina Bay Sands
- Outstanding Business Event 
 Singapore Airshow 2020 (Experia Events Pte Ltd)
- Outstanding Event Organiser 
 Messe Berlin (Singapore) Pte Ltd
 for TravelRevive
 Milken Institute Asia Center
 for Milken Institute Asia Summit 2020
Customer Service
- Customer Service Excellence for Attractions 
 Calantog Gain Mark Olmedo
 Certis Aviation Security
- Customer Service Excellence for Hotels 
 Freida Ng Li Qi
 Quincy Hotel
 Yong Ching Yi Yvette
 The Seacare Hotel
- Customer Service Excellence for Food & Beverage 
 Sobresida Gina Lubos
 25 Degrees Burgers & Liquor Bar (GCH Pte Ltd)
- Customer Service Excellence for Retail 
 Abdul Qadir Bin Minhat
 Resorts World Sentosa
- Customer Service Excellence for Transport 
 Gowri D/O Veren
 SMRT Trains
- Customer Service Excellence for Tourist Guiding 
 Colin Goh Zhen Yu
 Let's Go Tour Singapore
 Tan Jun Wei (Jeff)
 Monster Day Tours (by Woopa Travels)
Experience Excellence Leisure
- Outstanding Attraction Experience 
 Kiztopia
- Outstanding Casual Dining Experience 
 Jigger & Pony
 Slake
- Outstanding Fine Dining Experience 
 Zén
- Outstanding Hotel Experience 
 Lloyd’s Inn Singapore
 Shangri-La Rasa Sentosa, Singapore
- Outstanding Leisure Event 
 Standard Chartered Singapore Marathon 2020
 IRONMAN Asia Pte Ltd
- Outstanding Shopping Mall Experience 
 Jewel Changi Airport
- Outstanding Tour Experience 
 Fascinating World of Aviation PLUS Exclusive Hangar Tour
 Xperience DMC
 牛车水 Murders (Chinatown Murders)
 Tribe
Experience Excellence
- Outstanding Business Innovation 
 Zouk Clarke Quay Pte Ltd
- Outstanding Marketing Idea 
 Sentosa Development Corporation: Virtual Sentosa
 Skypark Sentosa by AJ Hackett (Bungy Holdings Singapore Pte Ltd): No Scream Challenge
Special Recognition
- Special Award for Community Care (Business) 
 Resorts World Sentosa
 Marina Bay Sands
 SATS-Creuers Cruise Services Pte Ltd (SCCS) & Star Cruises
- Special Award for Community Care (Individuals) 
 Ian Soh
 Mandarin Oriental, Singapore
 Loo Sew Min
 Resorts World Sentosa
- Special Award for Most Exemplary Employer 
 Gardens by the Bay
 Wildlife Reserves Singapore
- Special Award for Sustainability 
 Resorts World Sentosa
 Mandai Park Holdings