Past Recipients

2023 Recipients

We extend our congratulations to all past award recipients! They have shown passion, innovation and commitment to delivering exceptional experiences.

Customer Service Excellence

Customer Service Excellence for Attractions
Pang Jun Yuong
Certis Aviation Security (Jewel Changi Airport)
Customer Service Excellence for Hotels
Swaran Muru
Shangri-La Singapore
Customer Service Excellence for F&B
Lim Peishan
The Lo & Behold Group (Esora)
Customer Service Excellence for Retail
Lim Bee Hoon, Natalie
City Developments Limited (City Square Mall)
Customer Service Excellence for Transport
Faiz Bin Abdullah Altway
SMRT Trains Ltd
Customer Service Excellence for Nightspots
Mohamed Azlam S/O Abdul Kadir
O/T Bar
Customer Service Excellence for Tourist Guiding
James Chen
Monster Day Tours

Outstanding Attraction Experience
Avatar: The Experience by NEON, Disney Location-Based Experiences and Lightstorm Entertainment
Outstanding Tour Experience
Kayak Fishing Fever Pte. Ltd.
Outstanding Hotel Experience
Shangri-La Rasa Sentosa, Singapore
Outstanding Fine Dining Experience
JAAN by Kirk Westaway
Outstanding Casual Dining Experience
Blue Smoke
Outstanding Shopping Mall Experience
ION Orchard
Outstanding Retail Store Experience
_/\/\/\ake by GINLEE
Outstanding Nightspot Experience
Manhattan Bar, Conrad Singapore Orchard
Outstanding Wellness Experience
Xiu Nature Connections (Re-membering Pte. Ltd.)
Outstanding Leisure Event
Anime Festival Asia (SOZO Pte Ltd)

Outstanding Event Venue Experience
Sands Expo and Convention Centre (Marina Bay Sands)
Outstanding Event Organiser
Constellar Exhibitions Pte Ltd
Outstanding Business Event
FHA (Informa Markets)

Lifetime Achievement for Outstanding Contribution to Tourism
George Tanasijevich