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Companies or persons in the business of making travel arrangements or conducting tours in or outside of Singapore are required to apply for a Travel Agent Licence.​

 

LICENCE SUMMARY


 Licence Quick Facts
How to apply and renew

Please log into the Travel Agents and Tourist Guides Licensing System (TRUST).

Current licensees can manage licence-related matters such as renewal, cessation or switch of licence tier through the same portal. 

​Application for new licence

Application Fee of S$200​ and Licence Fee of S$400

Renewal of licence

Licence Fee of S$400

Validity Period

31 December of the following year in which it was issued

Examples

Approved date: 01 Jan 2020 » Expiry date: 31 Dec 2021

Approved date: 31 Dec 2020 » Expiry date: 31 Dec 2021

 

WHO NEEDS A LICENCE


Under Section 4 of the Travel Agents Act (Cap. 334), a person carries on the business of a travel agent if the person carries on, or advertises or holds himself out as carrying on, a business of any of the following:

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This section applies only where any of the acts described above is carried out in Singapore. For example, an overseas travel agent who arranges and sells a travel package outside of Singapore does not require a travel agent licence, even if the travel package includes travel to or from Singapore.

For the list of exemptions, please refer to Section 4 of the Travel Agents Act (Cap. 334).

Please note that engaging in the business of a Travel Agent without a travel agent valid licence is an offence under the Travel Agents Act.​​​​

 

TYPES OF TRAVEL AGENT LICENCES


STB currently offers 2 types of travel agent licences.

Licence Type

 ​Purpose

Requirements

Niche Licence

Travel agents who intend to sell, arrange or advertise only tours within Singapore, that provide conveyance to participants but without any right of accommodation (e.g. sit-in coach tours)

Please see below for application and renewal of licences.

General Licence

Travel agents conducting any other activity beyond what is described in the scope of a Niche Licence

New Application Procedure

Eligibility

The applicant and all relevant individuals of the applicant must be suitable persons to be involved in the management or operation of the business of a travel agent.

Relevant individual refers to:
1. The applicant, in the case of sole proprietorships;
2. A partner, in the case of partnerships;
3. A member of the governing body of the unincorporated association (e.g. a member of the executive committee), in the case of an unincorporated association; and
4. Any director or officer holding a managerial or executive position (e.g. General Manager or Managing Director), in the case of a company, limited liability partnership or other body corporate.

Requirements

· Register the business with the Accounting & Corporate Regulatory Authority (ACRA) to conduct the travel agent business.

· Registered travel agent business must have a minimum paid-up capital of S$50,000 (for Niche Licences) or S$100,000 (for General Licences), and a net value of the same amount.

· Set up an e-mail address specifically for the operation of your travel agent business.

· All applicants must nominate a suitable person as the Key Executive, who is responsible for the day-to-day administration and operations of the travel agent. He should preferably be a director of the business and/or have managerial experience in the travel business.

· Specify an operating address to be used for the conduct of the travel agent business.

How to Apply

Application must be made online via the Travel Agents and Tourist Guides Licensing System (TRUST).

For step-by-step user guide, please click here.

Application Fee

An application fee of S$200 is to be paid to STB when submitting the online application.

Licence Fee

A licence fee of S$400 is to be paid to STB upon approval of the online application.

Following which, the licence will be issued and applicant’s travel agency will be listed on the Travel Agent Directory of TRUST.

Processing Time

1-2 weeks upon submission of complete supporting documents.

Renewal Application Procedure

Requirements

· Submit Audited Accounts for the preceding 2 years.

· Submit Annual Business Profile Returns for the preceding 2 years.

· Have a minimum paid-up capital of S$50,000 (for Niche Licences) or S$100,000 (for General Licences), and a net value of the same amount.

· Pay outstanding fines, composition sums and financial penalties.

· Confirm business particulars.

· Provide any other details as required by the Board.

How to Renew

Application must be made online via the Travel Agents and Tourist Guides Licensing System (TRUST).

For step-by-step user guide, please click here.

When to Renew

31 October before the licence expires on 31 December of the following year after the issuance of the current licence.

The renewal deadline is set on 31 October to prevent any last minute rush and to provide peace of mind that the licence is renewed for business continuity.

Examples

Approved date of current licence: 01 Jan 2020 » Expiry date: 31 Dec 2021 » Renew by: 31 Oct 2021
Approved date of current licence: 31 Dec 2020 » Expiry date: 31 Dec 2021 » Renew by: 31 Oct 2021

Licence Fee

A licence fee of S$400 is to be paid to STB upon approval of the online application, before the licence is renewed.

Processing Time

1-2 weeks upon submission of complete supporting documents and information, including payment of any outstanding fines, composition sums and financial penalties.  

 

COMPOSITIONS AND ADMINISTRATIVE FINANCIAL PENALTIES 


Any person who contravenes any provision of the Travel Agents Act (Chapter 334) or the Travel Agents Regulations shall be liable to one or more of the following:

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FREQUENTLY ASKED QUESTIONS


1. How can I log in to Travel Agents and Tourist Guides Licensing System (TRUST)?

Please log in with your Singpass details.

2.  How do I make payment for the application fee or licence fee?

Upon completing the online application for a new licence or renewal of licence via Travel Agents and Tourist Guides Licensing System (TRUST), you will be directed to the e-payment page to select any of the payment options (ie. VISA or Mastercard). 

3. How do I know if my application is successful?

A letter accompanied with a physical licence will be mailed to your business operating address via registered article post.

4. What will happen if I do not renew my licence before 31 December?

Your current licence will expire, and you will need to re-apply for a new licence. An application fee will be payable on top of the licence fee.

5. What is the penalty for carrying on business of travel agent without a licence?

Travel agent found operating without a valid licence will be liable to a maximum fine of S$25,000 or up to 2 years imprisonment or both.

6. How do I make payment for composition and administrative financial penalty?

Please log in to Travel Agents and Tourist Guides Licensing System (TRUST) and follow the instructions on the letter sent.

7. How do I know if a travel agent is licensed?

Please refer to the Travel Agent Directory of TRUST.

LEGISLATIONS


  • Travel Agents Act
  • Travel Agents Regulations

 

CONTACT INFORMATION


For clarification, please contact us at stb_ta@stb.gov.sg.

Licensing Services

 ​Service Standards

Email Enquiry

 Reply within 3-5 working days

Call request / Missed calls

 Call within 3-5 working days

​Update of Business Particulars

 ​5 working days upon submission of complete supporting documents

Processing of New Licence Application

 ​1-2 weeks upon submission of complete supporting documents

Processing of Renewal Application

1-2 weeks upon submission of complete supporting documents and information through Travel Agents and Tourist Guides Licensing System (TRUST), including payment of any outstanding fines, composition sums and financial penalties.