Travel Agents Overview
The Travel Agents industry plays a vital role in making Singapore an exciting destination for visitors and facilitating travel arrangements for travellers.
Today, there are over 1,000 travel agencies in Singapore, offering unique travel experiences for locals and visitors alike.
- STB works closely with industry stakeholders to develop capabilities, while maintaining a relevant licensing and regulatory environment. For more information on licensing matters, please visit the Travel Agent Licence page.
Transition to Electronic Issuance of Travel Agent Licences
As part of STB’s efforts to go digital and streamline workflows, all TA Licences will be issued electronically via the Travel Agents and Tourist Guides Licensing System (TRUST) with effect from 15 September 2022.
Travel agents will be able to access their licence via the TRUST portal after their licence applications or renewals are approved. Travel agents will be able to download the licence and self-print for display thereafter. Travel agents can look forward to reduced waiting times for licence issuance and receipt upon approval of licence applications or renewals.
The new licence design includes enhanced features like a QR code which will allow members of the public to check and verify the authenticity and validity of the licence in real time. This will provide greater assurance to members of the public when interacting with the travel agent.
All licences issued before 15 September 2022 remain valid and do not need to be converted.
The Travel Agents Regulations will currently remain unchanged. The transition to licence only involves changes to licence design and its mode of delivery. For the avoidance of doubt, travel agents are still required to display the licence.
Tours Compendium
Tours of Singapore: A Journal of Experiences
A compilation of recommended tour offerings with details of tour description, pricing and frequency of tours.
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Grants & Incentives
STB offers a number of grant schemes to assist stakeholders in the Travel Agents industry in enhancing their business competitiveness and growth. To find out more about these schemes, please click on the following hyperlinks:
Resources
Industry Statistics and Reports
Legislations
Useful Links
Guidelines for Platform Operators on Requirement for Travel Agent and Tourist Guide Licences
Platform operators who intend to list services relating to tours, travel or guiding services should first conduct due diligence checks to ensure that the necessary Travel Agent and Tourist Guide licence requirements are met before deciding to publish the listing.
For more information on how to do so, please refer to STB's Guidelines for Platform Operators.
Frequently Asked Questions (FAQ) and Forms
Contact Information
For more information on the travel agents industry and licensing matters, please contact the Travel Agents Licensing and Tourist Guides (TATG) Division at stb_ta@stb.gov.sg.