The Travel Agents industry plays a vital role in making Singapore an exciting destination for visitors and facilitating travel arrangements for travellers.
Today, there are over 1,000 travel agencies in Singapore, offering unique travel experiences for locals and visitors alike.
STB works closely with industry stakeholders to develop capabilities, while maintaining a relevant licensing and regulatory environment. For more information on licensing matters, please visit the Industry Assistance & Licensing page.
Amendments to the Travel Agents Act and Travel Agents Regulations
The Travel Agents Act and Travel Agents Regulations have been amended to enhance consumer protection measures and better position the travel agent industry to grow and thrive in a rapidly evolving tourism landscape. The changes will take effect in phases from January 2018.
Click here to read the guide for more information on the amendments.
Together with NATAS, STB launched the Travel Agent Roadmap in August 2016.
For more information on the Roadmap and other capability development collaterals, please visit the Travel Agent Roadmap Resources page.
Destination Singapore - The Complete Guide for Travel Agents
Destination Singapore guide is your go-to resource on what Singapore has to offer.
STB offers a number of grant schemes to assist stakeholders in the Travel Agents industry in enhancing their business competitiveness and growth. To find out more about these schemes, please click on the following hyperlinks:
Under Section 4 of the Travel Agents Act (Cap 334), a person carries on the business of a travel agent if the person carries on, or advertises or holds himself out as carrying on, a business of any of the following:
a. supplying any person a right to travel on any conveyance;
b. supplying any person a right to travel on any conveyance to, and a right of accommodation at a hotel or similar boarding premises at one or more places, whether in Singapore or elsewhere;
c. purchasing, or reserving, for resale to a person a right to travel on any conveyance;
d. supplying any tour (whether or not organised by the person) to any other person; or
e. such other similar activity as may be prescribed.
The term "supply", in relation to a travel product, includes the sale, or arranging for the provision, of the travel product.
This Section applies only where any of the acts described in a. to e. above is carried out in Singapore. For example, an overseas travel agent who arranges and sells a travel package outside of Singapore does not require a travel agent licence, even if the travel package includes travel to or from Singapore.
For more details on the specific activities that require a travel agent licence, please refer to Section 4 of the Travel Agents Act.
To apply for a travel agent licence, please visit the TRUST website.
Platform operators who intend to list services relating to tours, travel or guiding services should first conduct due diligence checks to ensure that the necessary Travel Agent and Tourist Guide licence requirements are met before deciding to publish the listing.
For more information on how to do so, please refer to STB's Guidelines for Platform Operators.
Travel agents who wish to handle inbound tourists coming from China are required to sign a Memorandum of Understanding (MOU) with the National Association of Travel Agents Singapore (NATAS). All China outbound travel agents are required to work only with Singapore inbound travel agents who have signed the MOU, and only these Singapore travel agents will be allowed to apply for China Group Visas from the Immigration & Checkpoints Authority of Singapore (ICA).
To find out more about the MOU, please contact NATAS via email or at 6534 0187.