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Singapore Tourism Board

Case Studies

Explore how tourism businesses are using technology to solve business challenges and achieve measurable results.

Grow your business

Discover how tourism businesses are using technology and data to uncover opportunities, engage customers and drive business growth.

Travel Agents and Tourist Guides | GenAI Customer Engagement Chatbot
Trip.com (opens in new tab) increased daily active users (DAU) by 70% with an AI-powered travel assistant

Enhance your guest experience

Thumbnail for Science Centre Singapore enhanced visitor experiences with an interactive AI avatar for enquiries and exhibit engagement

Discover how technology can help create smoother, more personalised and seamless visitor experiences.

Attractions | AI Service Agent
Science Centre Singapore (opens in new tab) enhanced visitor experiences with an interactive AI avatar for enquiries and exhibit engagement

Hotel | Single-Use Robots
Dao by Dorsett (opens in new tab) enhanced guest satisfaction with a Digital Check In/Out solution

MICE | Crowd Analytics
Constellar (opens in new tab) enhanced event experiences with computer vision analytics

Improve your productivity

Thumbnail for Mount Faber Leisure Group improved training productivity with immersive AI-powered simulations for cable car operations

Discover how tourism businesses are using technology to streamline processes, reduce costs and improve operational efficiency.

Attractions | Asset Maintenance
Science Centre Singapore (opens in new tab) improved maintenance productivity with AI-powered predictive maintenance

Attractions | Training
Mount Faber Leisure Group (opens in new tab) improved training productivity with immersive AI-powered simulations for cable car operations

Hotel | Business Intelligence
PARKROYAL COLLECTION Pickering (opens in new tab) increased productivity by 30% with business management software

Hotel | Dynamic Manpower Scheduling
Conrad Singapore Marina Bay (opens in new tab) improved productivity by 90% with an AI-enabled Dynamic Manpower Scheduling solution

Hotel | Food Waste Valoriser
Grand Hyatt Singapore (opens in new tab) improved productivity for waste management by 50% with a Food Waste Valoriser solution

Hotel | Smart Rooms
Grand Copthorne Waterfront (opens in new tab) cut energy costs by 15% with an Integrated Smart Rooms solution

Hotel | Single-Use Robots
Andaz Singapore (opens in new tab) reduced physical workload for their staff with Robotic Support Runners

Hotel | Single-Use Robots
PARKROYAL COLLECTION Pickering (opens in new tab) increased productivity by 20% with an Autonomous Guided Vehicle (AGV)

MICE | Project Management
International Conference Services Ltd (opens in new tab) improved productivity with a Cloud-based collaborative Project Management Software