Personalised Experiences in Hospitality

Hear more on how businesses can be operationally prepared for customers with new, more digital travel priorities in the post-pandemic era, and provide personalised experiences enabled by technology.

Hear from Lionel Yeo, Google, Sarah Somerville, Hilton and Kirti Chandel, SparkleHaze as they present case studies to highlight success stories of how hospitality businesses can provide personalised experiences in the post-pandemic era. The session will be moderated by Andrea Hak, The Next Web.

Key takeaways will include:

• Understanding the new traveler in the post-pandemic era

• Attracting guests with innovative / personalised experiences

• New digital ways to increase and optimise bookings