Industry Regulation

Singapore Tourism Board (STB) upholds the regulatory environment for hotels, travel agents, tourist guides, and cruise terminals through licensing, ensuring compliance with related Acts and Regulations, and policy and regulatory reviews.

Cruise

STB’s role is to administer Cruise economic regulations for Singapore cruise terminals in the areas of berth allocations, pricing of facilities and services, as well as operational efficiency and terminal experience.  This includes:

• Ensuring cruise terminals comply with the regulations set out under the Singapore Tourism Board Act and Singapore Tourism Board (Cruise Terminals) Regulations 2023.

• Developing and regularly reviewing policies and frameworks to maintain Singapore cruise industry's competitiveness and quality of service and experience at the terminals.

Hotels

STB administers the licensing regime for the Hotels Licensing Board (HLB) and ensures compliance with the Hotels Act 1954 and Hotels Licensing Regulations. This includes:

• Registration of new hotels, amendments and renewal of licences.

• Ensuring compliance with the legislation and taking action against unlicensed hotels to maintain a fair operating environment.

• Reviewing the hotel regulatory framework to ensure that it remains relevant and responsive to this dynamic industry while protecting consumer and public interests.

Travel Agents & Tourist Guides

STB administers and enforces the licensing regime on Singapore travel agents and tourist guides. This includes ensuring compliance with the Travel Agents Act 1975, the Travel Agents Regulations 2017, the Singapore Tourism Board Act 1963 and the Singapore Tourism (Tourist Guides) Regulations 2014.

Legislation