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Singapore, 29 May 2024 – The Singapore Tourism Board (“STB”) would like to inform the public that Al Faheem Tours & Travels Pte Ltd (travel agent licence number 03211) (“AF”) has been suspended from conducting travel agent activities with effect from 28 May 2024, in accordance with the Travel Agents Act 1975.

The suspension is a result of the company’s failure to submit its audited statement of accounts (“AA”) within 6 months after the close of its financial year, and the corresponding failure to pay for the financial penalty in lieu of suspension or revocation that was imposed for the contravention.

The suspension will remain in effect until AF has paid the financial penalty, or for up to 6 months, whichever is earlier. During the period of suspension, AF will be required to fulfil its existing obligations to its customers, but will not be allowed to accept new travel bookings.

STB takes a serious view against errant travel agents and will not hesitate to take necessary actions to protect the reputation of Singapore’s travel industry. For the most up-to-date list of licensed travel agents in Singapore, please visit the Travel Related Users’ System (“TRUST”) website, Travel agents may also email us at for related licensing queries.

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For media queries, please contact: 

Ms Sarima Jasmin

Senior Manager, Communications 

Singapore Tourism Board 



About Singapore Tourism Board

The Singapore Tourism Board (STB) is the lead development agency for tourism, one of Singapore’s key economic sectors. Together with industry partners and the community, we shape a dynamic Singapore tourism landscape. We bring the Passion Made Possible brand to life by differentiating Singapore as a vibrant destination that inspires people to share and deepen their passions.

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