Singapore Tourism Accelerator

Bakuun enables airlines to book up to 100 hotel rooms with one click, reducing waiting time of passengers and also saving money due to dynamic rates based on the passenger’s length of stay till the next flight, in the event of a flight delay or cancellation. The company also has a booking engine that allows direct booking on hotel’s own website from business and leisure customers for day-use of rooms (e.g. meeting rooms and hotel rooms).

Bakuun's solution was piloted with Singapore Airlines to tackle flight disruptions.

Delight Labs

Delight Labs provides an AI voice assistant solution. The company's goal is to build great tools for businesses and software developers, so they can scale their voice apps and chatbots to any platform they like. The company empowers businesses to create content and services on top of all major AI assistants, to provide users with information and services on-demand that is multilingual and simultaneous across all major voice and messaging platforms.

Their solution supports Google Assistant, Amazon Alexa, Siri, Microsoft Cortana, Tencent Xiaowei, Samsung Bixby, and Xiaomi’s Xiao Ai Tong Xue, as well as Telegram, Line, KakaoTalk, WeChat, and Facebook Messenger. They are working towards supporting Alibaba’s AliGenie and Baidu Xiaodu by Q2 2020. 

Delight Labs' solution was piloted with Jewel Changi Airport in order to drive attraction ticket sales via Voice AI ticketing

EATLAB

EATLAB is a deep tech company providing data analytic services for restaurants to monitor and optimize their menu, quality of services, while setting attractive price and promotion. EATLAB understands customer buying decisions with its proprietary Artificial Intelligence and smart sensor technology.

Unlike other analytic services, based on large volume of behavioural data, EATLAB delivers suggestions that yield substantial increase in revenue, cash flow and customer retention rate in its clients’ restaurants.

EATLAB's solution was piloted with Shang Social and Conrad Centennial for the optimisation of F&B services.

FirstHive

FirstHive is an intelligent customer data and analytics platform. The company works with enterprises in managing their customer interaction data across various interfaces including digital and offline sources, and uses its machine learning algorithms to build unified customer identities. It enables ingestion of data from unstructured data sources and makes predictive recommendations (e.g. for brand's choice of audience, channel, message, and time) to drive optimal marketing ROI.

FirstHive piloted with Far East Hospitality for hyper-personalised customer purchase experiences.

Infinito

Infinito’s IVI is a virtual revenue management assistant that helps to optimise hotel pricing to maximise revenues. The technology goes beyond standard algorithms to derive recommended hotel rates, to also incorporate hotel users’ actions. IVI pro-actively alerts the user and focuses their attention when “something” requires their attention, and tells the user when (hour of the day), where (the channel) and what they can do to optimise their performance (pricing experiment, promo, website traffic, meta search bidding).

Through AI, it can learn from hotels users’ decision making process and correct sub-optimal behaviour, and overtime allow it to execute on the hotel’s behalf and implement pricing decisions and promotions.

Infinito piloted with Park Hotel Group to implement their revenue management AI solution.

Lumitics 
(formerly known as Good for Food)

Lumitics (formerly known as Good for Food) provides a smart dustbin solution that uses sensors and image recognition technology to seamlessly measure, track and identify all food waste thrown away in a kitchen, so as to empower restaurants and kitchens to reduce food waste and improve bottom lines.

Lumitics piloted their AI-enabled food waste tracker with Millenium Hotels.

Plattar

Plattar is a cloud-based platform that allows brands, publishers and agencies to create, manage and distribute Augmented Reality content. The platform comprises a template-driven app builder and content management system for managing AR experiences and can deploy content to any device. The company aims to make AR accessible to all organisations, without the need for traditional large upfront development fees and hidden costs once the experience has been built.

Plattar piloted their AR platform with the Ritz Carlton Millenia Singapore.

RepUp

Xperium CRM and Guest Engagement Suite by RepUp leverages AI to deliver powerful analytics and automation that drive revenue, increase guest satisfaction and streamline operations for hospitality businesses. The platform powers end-to-end guest engagement at each stage of the guest lifecycle, and customer insights to help personalise stay and upsell.

RepUp piloted their Guest Experience Solution with Singapore Flyer.

Aeronology

Aeronology is a travel technology business that provides the global travel industry with an API & NDC hub connecting airlines, travel agents (retail & corporate), hotels, airports, car hire, tour wholesalers etc using one common platform to transact anywhere in the world. The platform resides on Amazon Web Services. Aeronology is a member of IATA, it has content contracts with Sabre, Travelport, Amadeus and TravelSky and access to NDC feeds and global travel suppliers APIs. Aeronology aims to provide world class, low cost travel business applications to ensure the improved productivity, effectiveness, profitability and relevancy in the travel market.

Aeronology piloted their AeroTickets application with Global Travel and Chan Brothers.

Appboxo

Appboxo is a super app platform that allows companies to discover and integrate full-screen native-like miniapps and monetise the userbase of their apps. Using only one Appboxo SDK any app can become a super app and start offering multiple services in a matter of minutes. On the other side, service providers can build embeddable miniapps and unlock new partnerships to drive affiliate traffic to their miniapps.

Appboxo piloted their minigames with Singapore Airlines.

SmartGuide

SmartGuide is a guiding app with almost 400 destinations in 6 languages, and turns every phone into a personal travel guide. Its platform makes it easy for tourist destinations and storytellers to digitise tour guides, and guide travelers using audio, geolocation and augmented reality like a live guide.

SmartGuide piloted 2 AR Singapore Heritage Trails with the National Heritage Board.

StaffAny

StaffAny is a software-as-a-service startup that helps business owners reduce work dedicated to scheduling and time-tracking, as well as reduce the cost of operations by minimising time theft and overtime spend. The solution provides multi-location support that enables the sharing of manpower, is designed for operations and specifically for hourly and field workers as well as the gig economy, and allows for quick deployment for tourism businesses. Through the solution, StaffAny aims to reduce 3% of the labour cost in manpower-intensive businesses.

Staffany piloted their workforce management system with Shangri-La Singapore.

Travl Join

Travl Join is a web-based data-as-a-service platform that aggregates real-time traveller data and trends from across the web and allows travel companies to contact qualified travellers directly. Travel companies can search for traveller information using keywords and location, in an easy-to-use interface. The solution provides information on traveller's demographics, desires, interests and location, aggregated from publicly-available traveller conversations from sources including social media, and soon, travel forums, Q&A sites etc. This would allow companies to know, acquire, and convert travellers into customers by delivering personalised offers directly on their social media profile.

Travl Join piloted their leads generation platform with Dynasty Travel.

Vouch

Vouch provides an app-less guest experience platform comprising of a chatbot coupled with various mini-apps that provide an intuitive interface for each service. The solution helps to elevate guest experience, improve productivity by allowing guests to self-service instead of calling, and increase guest spend on ancillary services. Vouch is beginning to expand into the e-housekeeping space by creating a more intuitive chat-focused interface for hotel staff that incorporates just-in-time training to solve the problem of current e-housekeeping systems being too cumbersome to use.

Vouch piloted their e-housekeeping solution with Capri Changi, Frasers Hospitality.

Wheel The World

Wheel the World is an online marketplace for accessible travel. It transforms existing travel products into accessible products through training and certification, and offers integrated experiences combining activities, accommodation, and transportation.

Wheel The World piloted their accessibility mapping and improvement platform with Shangri-La Rasa Sentosa.

Winsar

Winsar provides an end-to-end management software that runs on-cloud, featuring modules for all hotel operations. This includes point-of-sale, front office, guest relations, banqueting, sales and marketing, accounts, and material management, as well as centralised reporting. The solution targets mid-market hotel brands and chains that have a need for a flexible, cost-effective, end-to-end system.

Winsar piloted their contactless property management system with JL Asia Resources.

August Robotics

August Robotics is a Robots-as-a-service business that rents their robots to do labor-intensive tasks. Their first robot, Lionel, can do precision markings for tradeshows and other business event setup. Lionel has been widely used in Europe since December 2019. Their second robot "DisiBot" will disinfect hotel rooms with UV-C light and integrated into the established housekeeping process.

August Robotics piloted their disinefection bot Diego with Ritz Carlton Millenia Singapore.

BuzzAR

BuzzAR is an Augmented Reality solution which can provide AR avatar tracking to drive footfall to businesses, digital way-finding, gamify business rewards using an AR mascot, AR e-commerce and also has their own content creation platform for people to create campaigns with an AR avatar.

BuzzAR piloted their AR wayfinding solution with Millenium Hotels.

Camonapp

Camonapp is an immersive technology company which aims to integrate their client’s offline and online channels to improve the experience and contact with their audience. With interactive proposals that encourage engagement and sales opportunities, brand awareness and revenues increases.

Camponapp developed an immersive and 360 AR experience at the S.E.A Aquarium at Resorts World Sentosa.

Culture Hint

Culture Hint are a business currently focussing on using AI and predictive analytics to help museums and cultural venues increase revenue per visitor. By focusing on a variety of internal and external analytics (visitor flow, weather, social sentiment etc.) Culture Hint can work with a venue to predict a number of helpful adjustments a venue can make (e.g. staff deployment, merchandise placement and mark up) to help them increase the revenue each visitor can bring. The team are open to working with a variety of businesses.

Culture Hint piloted their solution for optimization of guest satisfaction with the Sentosa Development Corporation.

Facepaz Pte Ltd

FacePaz introduces a new era of ticketing through facial recognition. They have developed a revolutionary new ticket‐less & contact‐free way to handle admission into establishments using Computer Vision and Face Recognition.

Facepaz trialled their AI-powered facial recognition ticketing solution with Snow City Singapore.

SAM Interactive Messaging

SAM Interactive Messaging provides an app-less booking experience for customers by delivering interactive and dynamic content to consumers' email and text messages. This actively acts as a mini-app within their existing messaging channels, able to carry all web and mobile functionalities such as check-in, purchase, information collection and two way interactions. The value it brings to tourism businesses mainly involves upselling and cross-selling ancillaries.

SAM Interactive Messaging piloted their push messaging solution with Intercontinental Hotel Group Singapore.

SmartBeings

SmartBeings is a contactless voice-based Digital AI assistant for hospitality, which works on guest experience, wellness, operational costs and training. It is a hardware solution.

Smartbeings piloted their in-room WooHoo device to improve hotel operational efficiency, incremental revenue and guest stay experience with the Ritz Carlton Millenia Singapore and Millenium Hotels.

TravStack

TravStack is a Full Stack product suite that aims to transform Travel Agents into Ubercool Trip Designers. Some of their Technology offerings include Calendar and Map-based Itinerary builder, Travel CRM with Payments & Bookings and Content Tools with Integration from Wikipedia, Google Maps & Photos, Flickr, Hotels & Flight Search etc. Their Tools help Travel professionals improve their turnaround time, establish a digital portfolio and monetise their expertise.

TravStack piloted their itinerary builder to improve customer query response time with Chan Brothers.

WeavAir

WeavAir is an IoT solution with developed sensors and algorithms that track the spread of contamination and infections inside buildings, transportation and infrastructure. They do this by monitoring risk. Their solution also controls the environment, including temperature and humidity to avoid spread of infection. Furthermore, WeavAir helps make building more energy efficient (saving up to 60% of energy) and reducing operations and maintenance costs.

WeavAir piloted their IoT sensors to track and improve air quality with Intercontinental Hotel Group, The Ascott Singapore and Fairmont Hotel.

Gnowbe

Gnowbe is a leading performance enablement solution that equips, enables and educates teams to perform at their best. Gnowbe’s microlearning and micro-authoring platform is Easy to Create. Fun to Engage. Powered by Analytics. Gnowbe’s platform makes content fun, bite-sized, engaging and accessible anytime, anywhere. 

Gnowbe piloted their digital training platform with Frasers Hospitality.

Kotozna, Inc.

Kotozna develops SaaS solutions, equipped with high-level multilingual translation, developed for hotels and other businesses to enable staff and guest communication via text, voice, or video.

Kotozna piloted their real-time instant language translation digital concierge with Marina Bay Sands.

LEDR

LEDR gives companies full control of their knowledge assets when they need to collaborate around analytics, without having to centralize or exchange any data.

LEDR piloted their data analytics solution with SATS.

NextOrbit

NextOrbit AI-driven SaaS forecasting and pricing improves sales for retailers and brand by typically 5%. This is accomplished by better pricing, demand forecasting and pricing solutions.

NextOrbit piloted their price optimization solution on Changi Travel Services' e-commerce site.

Quincus

Quincus is a global tech-logistic company that provides end-to-end delivery network visibility, routing, and capacity optimization solutions via separately deployed modules for easy deployment and immediate benefits.

Quincus piloted their delivery route optimisation solution with Pontiac Land Group.

Skyfii

Skyfii is a publicly listed (ASX:SKF) international technology company. We help venue-based organisations activate the power of data to find new ways to optimise the spaces where we live, work, travel and play. We provide a robust, secure & scalable data intelligence & communications platform with applications designed for operational and commercial teams to improve visitor experiences.

Skyfii piloted their behavioural data analytics and insights solution with the National Heritage Board.

Synthesis

Shift provides a platform for marketing & innovation teams to discover change, collaborate on ideas & act with confidence. Our proprietary models surface the shifting patterns in consumer conversations and search behaviours, helping our partners to arrive early to changing consumer preferences.

Synthesis piloted their AI trendspotting solution with SATS.

Ulisse

Ulisse makes every physical space a intelligent place by using a unique combination of vision and radar technology to understand human behaviour and generate actionable insights

Ulisse piloted their proprietary sensors to enhance cable-car analytics and safety with the Mount Faber Leisure Group.

Xctuality

Xctuality actualizes your reality with a current suite of live-streaming, 360 interactive gameplay, VR and monetization capabilities. These and other innovative developments will lay the foundation for Xctuality's Virtual City, which we envision to be the next generation of social networking experience as we know it today.

Xctuality piloted their web-based gamified experience with the National Heritage Board.

CityGuyd uses Augmented Reality to turn real life people into digital tour guides! Access to local information has been an age-old problem. For decades, people have carried around books and maps, booked large group tours, or hired expensive private guides to help get around efficiently. But the future is digital! Travelers and visitors need a new, digital way to connect.

Enter CityGuyd! Our digital guides, famous VIPs, and engaging AR tour experiences can be found at cities, landmarks, & events across the globe - improving the travel experience, increasing fan engagement, and providing clients with valuable data analytics on their visitors.

CityGuyd is building an Augmented Reality tour of the Gardens for visitors to engage with the points of attractions in a new way - digital and Covid-friendly. A successful pilot will leave visitors with a better understanding of Gardens by the Bay's sustainability initiatives, while increasing visitor engagement, satisfaction, access to information and ease of wayfinding.

Re:Qi, developed by CulturedGen, helps hotels drive guest engagement, loyalty and spend by offering guests a personalized wellness experience during their stay.

A holistic wellness app anchored in the philosophy of Traditional Chinese Medicine (TCM), Re:Qi’s in-depth wellness assessments curate personalized dining, fitness, spa and self- care recommendations connecting hotel amenities with guests unique wellness needs and goals.

Just like a personal TCM wellness coach, Re:Qi helps guests expand their wellness journey, and feel their best physically, emotionally and mentally.

CulturedGen is rolling out the Re:Qi holistic wellness app at JW Marriott Singapore South Beach to offer each guest a comprehensive, personalized wellness experience during their stay. Guests can access Re:Qi’s expert guided practices, proprietary wellness assessments and receive a personalized curation of dining, spa, fitness and self-care recommendations based on their wellness needs and goals.

A successful pilot of Re:Qi will help JW Marriott Singapore enhance guests' experience, engagement and loyalty in a scalable and labor efficient way. Besides supporting JW Marriott Singapore in living up to their core brand positioning of mindful experiences, Re:Qi also aims to help increase hotel guest spend and capture a greater share of wallet.

Evercomm is an Award- winning sustainability AI company that focuses on helping organizations of all sizes to decarbonize through providing ESG Assurance-as-a-Service and low carbon transition planning. The company has been accredited by the Infocomm Media Development Authority (IMDA) of Singapore and is an Enterprise Singapore Scale-up company.

Evercomm is headquartered in Singapore, with operations in Thailand, Myanmar, Malaysia and Taiwan. Evercomm's contributions to the Sustainable Development Goals (SDGs) has also been recognized by the United Nations, and its digital services have been deployed across various sectors such as real estate, manufacturing, semiconductor, transportation, data centers, and also in city-scale and large campuses' initiatives.

Pontiac Land Group is investing in several sustainable initiatives. To accelerate and support these plans, Evercomm will build a tracking and monitoring tool centered on ESG reporting and assurance. This tool will integrate data from their different properties into a single platform, whereby all stakeholders can access and track not just their own progress but also the company as a whole in alignment with the Singapore Green Plan 2030.

Holibob opens a world of possibilities for travellers, tour and activities operators, travel brands, and DMOs by pioneering simple solutions for discovering and booking exceptional things to do.

Our custom curations, tailored customer experiences, and decades of experience in tours and attractions marketing are deepening customer relationships and opening new revenue streams for some of the largest global travel brands including Amadeus, Flight Centre, and Kayak. We do this with a variety of business models and distribution tools – connecting more than 150,000 tours and experiences globally covering over 2,500 cities and 150 countries in order to deliver the right product to the right customer at the right time.

Holibob will build a solution to reduce the operational inefficiencies of confirming tour operator bookings, where a tour has multiple operators such as a driver, guide and market vendor. The confirmation of operators' availability and request for alternate operators in instances of unavailability is automated via WhatsApp, removing the human intervention and man hours previously required

Pyro-E’s award-winning energy harvesting technology addresses the most expensive energy market in the world – remote power and storage.

Electricity harvested from mechanical vibration is many times cheaper than chemical storage by overcoming weight, size, reliability, degradation, and disposal limitations. Pyro-E supports various industries to improve efficiency, reduce cost, and adopt data-led transformation.

The pilot demonstration of bladeless wind turbines seeks to demonstrate efficient wind power generation from low wind, rooftop locations. A successful demonstration will yield both performance and cost metrics to initiate a scaled deployment. The goal is to achieve 10% generating capacity for the client with cost savings and maintenance reduction from grid electricity.

Customer analytics for physical spaces. Enabling staff and personnel.

Viqal provides hospitality organizations with real-time, effortless and privacy-friendly customer sentiment data, powered by acoustic smart sensors and A.I.

We enable hospitality staff to effectively attend to (un)satisfied guests on the spot. Our mission is to connect the digital and the physical world through 1 million smart sensors by 2030 so we can make spaces, buildings, cities and urban areas more inclusive, safe, and resilient.

Millennium Hotels aims to measure guest satisfaction passively, covering 100% of the guest population in real-time so staff can attend to unsatisfied guests on the spot. Viqal installed its proprietary acoustic smart sensors, analysing the vocalics of restaurant guests, thereby gathering constant guest feedback from every guest. The solution enabled hospitality staff to better attend to guests by sending an alert on their phone whenever the sentiment dropped significantly.