10 min read 

By 2030, analysts predict that there will be at least 20 million digital assistants in use, and this number is likely to rise. These digital workers can learn immensely with the right training, lower costs, automate tasks, and increase the scalability of businesses as their cognitive abilities improve. How may we leverage technology to shape the future of tourism businesses?


Digital Assistants are advanced Artificial Intelligence (AI) software designed to simulate conversation with the people who use them. The tasks that they can perform vary in complexity by what they are trained to do. They can be used anywhere, anytime, and at any point. Click here or on the image to download a copy of the Digital Assistants capsule in PDF.


Special thanks to Pan Pacific Singapore, Vouch, Copthorne King’s Hotel (Millennium Hotels and Resorts), WooHoo®, Singapore Flyer, and Delight Labs in contributing to the development of the tech capsule. 

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